FILLED – Service Dispatcher (Repair and Maintenance Dispatching)

Elm City, NC

CFE Equipment is seeking an experienced Service Dispatcher with strong customer services skills to track and communicate heavy equipment repair requests. We offer competitive pay and a career opportunities.

The ideal candidate will have previous experience dispatching a technical work force to complete repairs and maintenance requestsfor customers and ensuring work orders are complete.

Responsibilities for Service Dispatcher:

  • Provide excellent customer service for maintenance and repair requests
  • Communicate with customers and technicians thought out the day
  • Open new work orders in computer system and dispatching to proper technician
  • Maintain open job history and tracking of work orders from opening to completion
  • Review all work orders prior to billing and completion, debriefing technicians as required
  • Maintaining dispatch board to ensure efficiency of work load with the assistance of GPS
  • Maintain on-call schedule as required
  • Review timecards for accuracy and proper allocations of labor times
  • Communicating with the customer base as jobs and workloads evolve
  • Works with parts and other internal departments as required
  • Manage PM work load, reports and ensure maximum completion of open jobs
  • Responsible for dispatching technicians in the Maryland and Northern VA areas

Requirements for Service Dispatcher:

  • Previous dispatching of technical work force preferred
  • High school completion required some college preferred
  • Excellent telephone and email communications skills required
  • Able to work in a fast passed work environment
  • Knowledgeable of surrounding geographical areas
  • Detailed oriented, great follow up skills and be able to multi task
  • Proficient computer skills

Benefits for Service Dispatcher:

  • Health and Dental Plans
  • Life and Disability Insurance
  • 401K Retirement Plan
  • Paid Vacation and Holidays

To apply, submit your resume or call (757) 828-7916.

By | 2018-02-07T17:01:03+00:00 January 8th, 2018|Filled|0 Comments

About the Author:

%d bloggers like this: