FILLED – Service Dispatcher (Repair and Maintenance Dispatching)

Elm City, NC
Full-time

CFE Equipment is seeking an experienced Service Dispatcher with strong customer services skills to track and communicate heavy equipment repair requests. We offer competitive pay and a career opportunities.

The ideal candidate will have previous experience dispatching a technical work force to complete repairs and maintenance requestsfor customers and ensuring work orders are complete.

Responsibilities for Service Dispatcher:

  • Provide excellent customer service for maintenance and repair requests
  • Communicate with customers and technicians thought out the day
  • Open new work orders in computer system and dispatching to proper technician
  • Maintain open job history and tracking of work orders from opening to completion
  • Review all work orders prior to billing and completion, debriefing technicians as required
  • Maintaining dispatch board to ensure efficiency of work load with the assistance of GPS
  • Maintain on-call schedule as required
  • Review timecards for accuracy and proper allocations of labor times
  • Communicating with the customer base as jobs and workloads evolve
  • Works with parts and other internal departments as required
  • Manage PM work load, reports and ensure maximum completion of open jobs
  • Responsible for dispatching technicians in the Maryland and Northern VA areas

Requirements for Service Dispatcher:

  • Previous dispatching of technical work force preferred
  • High school completion required some college preferred
  • Excellent telephone and email communications skills required
  • Able to work in a fast passed work environment
  • Knowledgeable of surrounding geographical areas
  • Detailed oriented, great follow up skills and be able to multi task
  • Proficient computer skills

Benefits for Service Dispatcher:

  • Health and Dental Plans
  • Life and Disability Insurance
  • 401K Retirement Plan
  • Paid Vacation and Holidays

To apply, submit your resume or call (757) 828-7916.

By | 2018-02-07T17:01:03+00:00 January 8th, 2018|Filled|0 Comments

About the Author:

%d bloggers like this: